Customer support
Frequently asked questions
Quick answers to the questions our team hears most often.
What should I do if my system stops working?
Check that power supplies are connected, switches or access devices have not moved, batteries are charged and any local isolator is on. If the fault remains, report it with the product name and what happened before the issue.
Do you offer out-of-hours breakdown cover?
No. Our engineering team is available Monday to Friday, 9am–5pm, excluding bank holidays. Use the self-help guides for checks outside these hours.
Can you support equipment supplied by another company?
Contact us with the make, model and location. We will confirm whether we can provide advice, assessment or a maintenance visit.
Can I visit to try equipment?
Assessment appointments can be arranged at our Leeds demonstration room. Contact us first so the right equipment and team member are available.
Do you provide home assessments?
Home visits may be available depending on your location and requirements. Contact us to discuss coverage and pricing.
Independent advice
Start with a conversation
Tell us what you want to achieve. We will listen first, then recommend a practical way forward.