Privacy Policy

Privacy Policy

Privacy Policy

DH2 Solutions LTD — Last updated:

This privacy notice explains how DH2 Solutions LTD (“we”, “us”, “our”) collects, uses, stores, and shares
personal information when you use our website and services (the “Services”), including when you:

  • Visit dh2solutions.co.uk or any website of ours that links to this notice
  • Contact us or engage with us for sales, marketing, support, or events

Questions? Contact us at [email protected].

1. What information we collect

Personal information you disclose to us

In short: We collect personal information you choose to provide.

We collect personal information that you voluntarily provide when you contact us, request information, or use our Services.
The types of personal information we may collect include:

  • Name
  • Phone number
  • Email address
  • Contact preferences

Sensitive information: We do not intentionally collect or process special category (sensitive) personal data.

Information automatically collected

In short: Some technical data (e.g., IP address and device details) may be collected automatically.

When you visit our website, we may automatically collect certain information such as:
IP address, browser type, device characteristics, operating system, language preferences, referring URLs,
approximate location (e.g., inferred from IP), and usage data (pages viewed, timestamps, interactions).

This data is primarily used to operate our Services, maintain security, prevent fraud/abuse, and understand site performance.

2. How we use your information

In short: We use information to deliver services, respond to you, run the website securely, and comply with legal obligations.
  • Service delivery: Provide requested services and information.
  • Support: Respond to enquiries, diagnose issues, and provide customer support.
  • Administration: Send important updates about our services, terms, or policies.
  • Security: Protect our website and users, prevent fraud and abuse.
  • Legal: Comply with laws and regulatory requirements.
  • Vital interests: Protect someone’s safety where necessary.

3. Legal bases for processing

Under UK GDPR / GDPR, we rely on one or more lawful bases depending on the context:

  • Consent: Where you have given permission (e.g., optional cookies, marketing where applicable).
  • Contract: Where processing is necessary to provide a service you request.
  • Legal obligation: Where we must comply with a legal requirement.
  • Legitimate interests: Where we have a genuine business reason and it does not override your rights.
  • Vital interests: To protect someone’s life or safety (rare).

Withdrawing consent: If we rely on consent, you can withdraw it at any time by contacting
[email protected]. Withdrawal does not affect processing that occurred before withdrawal.

4. When and with whom we share your personal information

In short: We share personal information only when needed for business operations, legal reasons, or service delivery.

We may share personal information in the following situations:

  • Business transfers: If we’re involved in a merger, acquisition, financing, or sale of assets.
  • Service providers: With trusted vendors who help operate our business (hosting, email, analytics), under contract.
  • Legal requirements: If required to comply with law enforcement or regulatory requests.
  • Affiliates: With companies under common control, where applicable, under this notice.

If you embed third-party services (e.g., maps, video, chat widgets), those providers may collect data as described in their own policies.

5. Cookies & tracking technologies

In short: We may use cookies and similar technologies. You can control non-essential cookies.

We may use cookies, pixels, and similar technologies to operate the website, remember preferences, improve performance,
and understand usage. Where required, we will request your consent for non-essential cookies.

For full details, see the Cookie Policy.

7. How long we keep your information

In short: We keep information only as long as necessary for the purposes described, unless law requires longer.

We keep personal information for as long as needed to provide our Services and for legitimate business purposes,
such as maintaining records, resolving disputes, and enforcing agreements, unless a longer period is required by law.

8. How we keep information safe

We use appropriate technical and organisational measures to protect personal information. However, no online system can be guaranteed 100% secure.
You should only access the Services within a secure environment.

9. Children’s privacy

Our Services are not intended for children under 18, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, contact us at [email protected].

10. Your privacy rights

Depending on your location (including the UK/EEA/Switzerland), you may have rights such as access, correction, deletion, restriction,
portability, and objection to processing.

You may also complain to the UK Information Commissioner’s Office (ICO) if you believe your data is being processed unlawfully.

11. Do Not Track

Some browsers offer a “Do Not Track” feature. There is no consistent standard for recognising DNT signals, so we do not currently respond to them.
If a standard is adopted in future, we will update this notice.

12. Updates to this notice

We may update this policy from time to time. The latest version will always be posted on this page, with the “Last updated” date shown at the top.

13. Contact us

If you have questions about this notice, contact us:

  • Email: [email protected]
  • Post: DH2 Solutions LTD, 25g2 Springfield Commercial Centre, Pudsey, West Yorkshire LS28 5LY, United Kingdom

14. How to request, review, update, or delete data

To request access, correction, deletion, or other actions relating to your personal information, contact
[email protected]. We will respond in accordance with applicable data protection law.

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